Park Hyatt Beaver Creek Resort and Spa

Consistently excellent service, convenient location near dining and shopping, top-notch spa and pool facilities, comfortable rooms, and spectacular mountain views. No duplicate or similar content.

We just wrapped up our stay and wanted to share an honest review of the Park Hyatt Beaver Creek. As big Hyatt fans, we found this property to be terrific, but the service and staff fall short of Park Hyatt standards. **The Good:** The location is unbeatable - you can't ask for a better spot! The rooms are quite spacious, which we appreciated as we had adjoining accommodations for 3 kids and 2 adults. Proximity to Beaver Creek Stables, Vail, and other attractions was very convenient. S'mores for kids were offered each night - a nice touch! Helpful and efficient valets at the front door. **The Not-So-Good:** The rooms show their age and could use some updating. If you're an early riser or on East Coast time, prepare to be disappointed - no food or beverage options (including room service) until 7:30 AM. Restaurant menus offered limited options for kids (esp. vegetarians), and service ranged from excellent to poor. (One waiter asked us to explain our request for "rolled oats," which was featured on the menu.) We noticed the trash under our breakfast table on Wednesday was still there on Thursday morning. Several front desk staff members seemed disconnected and inattentive throughout our stay. Housekeeping was poor - We specifically requested turndown service, but it never happened, despite following up. We were offered 15,000 Hyatt points as a form of compensation, but they still have not been posted to my account. One of the two elevators was out of service during most of our stay, and construction noise from the 4th-floor renovations was quite annoying. **The Wallet Shock:** While the room rates were clearly posted when we made our reservation, and we expected high food costs, be prepared for some big add-ons: - $60/day parking plus tax - $55/day resort fees plus tax - $30 glass of Pinot Noir at lobby bar (inc. taxes and gratuity) - $15 for yogurt and coffee from a machine in the lobby mini-market - Sky-high local taxes, including a Beaver Creek assessment of $20+ per night per room, in addition to the Occupancy Tax and Eagle County Lodging Tax What looked like a reasonable room rate turned into much more with all these extras. Wish they were more transparent about the true cost upfront. **Bottom Line:** Great location can't overcome outdated facilities, poor service, and fee overload. There are better value options in the area.

It is what is expected of a prepackaged mountain experience in a gated village. This is not to diminish the cleanliness or smooth operation, but to state that there will be no positive surprises or unknown places or events/restaurants.