Home2 Suites by Hilton Cleveland Beachwood

Room Size & Layout: Spacious rooms with mini kitchens, sofas, and functional layouts .

Arrived late at night and was greeted by Reggie who assisted with a smooth & friendly check-in. I was sad to learn the pool was closed but it did reopen during our stay. The gym was empty most days and has great equipment and water. I also did laundry there and that was great too - machines worked great. Jermaine in Housekeeping blew me away. I saw him most mornings during breakfast and he was by far the nicest employee I encountered. While most were short/avoided eye contact, etc, Jermaine was always there with a smile and engaging. He asked about my stay and always used the 5:10 rule (IYKYK). I've worked in 5 start hotels in the Front Desk & Sales for NYC hotels (aloft/Hilton/Plaza) and he is just incredible!! The breakfast woman although non-verbal most days always had the food out and ready each morning. The food was great. You have to get creative. Special shoutout to the Housekeeping Manager who cleaned our room herself since her staff was gone for the day. We had our DND on the door for the first 4/5 days and she singlehandedly refreshed the room and brought it back to life. We were blown away. It was an enjoyable stay and uber-able to the downtown area where there's museums and the West Side Market. 1st time in Ohio. Thank you for the Memories (4 stars due to the two tshirts that were behind the dresser area that weren't ours. Easy to miss if you're not on your knees and looking behind the drawers)

The hotel is not in an clear location upon arrival, but it is accessible and safe. The breakfast options were good and plenty.