Hotels near Lee College, Baytown

The service was great here, and I had no issues in regards to the people. Unfortunately, this is in a very loud area and some lot looks scary as there are broken down vehicles in the parking lot and you can hear everything from room to room everything looks rundown as far as the shower and Room went, but also, I feel like the grounds of the area were filthy.  this is off the highway, so I expect it to be somewhat loud, but it was overly loud from my personal liking, but I do give customer service a thumbs up.

The room was okay, but I don’t know why there was a $20 deduction. It was inexplicable. This time I came to the United States, I kept getting deductions for no reason. I don’t know where the problem was.

From check in to check out just an excellent stay! I tend to frequent this hotel due to the service and cleanliness, however this time was by far the best! I would like to specifically praise housekeeping Ana Chavarilla for going above and beyond in her duties! I then got to speak with Director of Sales Ashley Shackelford, and tho she is always super nice when I stay here, I visited with her further this time when inquiring about Ana. This young lady was a superstar and it makes perfect sense why she is in the hospitality business!!

The staff was phenomenal to deal with. Everyone was very kind and very professional. The rooms were clean and roomy. Can’t say enough good things about this place for business. Just on the outskirts of downtown, which I prefer. 10/10. Amy, the General Manager, was very accommodating with my Overnight UPS package. I checked for the package multiple times throughout the morning, when it finally delivered - she sought me out and hand delivered it to me. Front desk staff was great all week as well. Great place for business. Amy, if you see this - thanks for a great experience. You have a great staff. Front desk was always welcoming.

Should have taken other reviews a bit more serious when planning our stay, so this is a long one and I hope everyone takes the time to read it and consider staying elsewhere. Check in experience was great, very friendly and pleasant gentleman. The rest was down hill. While rooms are extremely spacious and at first glance appear to be clean, that was not the case. Upon taking our showers, shampoo and conditioner was out, found nice stiff dirty wash cloth hanging over shower curtain and another extremely stained towel folded up with clean towels. I walked down to front desk as it was late, and I asked for some new bottles of shampoo and conditioner. The woman working this overnight shift asked me if I could bring down the bottles and she would fill them up. I explained they are locked in the device on the wall, but she said well the housekeeping just refills them. I said okay and my husband used two luggage keys to open the holder up. I then went back down to lobby again and Got my refills. When time came to pump my conditioner I got a nice mixture of water and conditioner. We had to relocate to another room at 1am our first night due to roaches. We should have checked out but at 1am, and a wedding to attend the next day, that was not an option. Once the roaches scurried in the dark, I took a better look at the room and found toenail clippings, food, more bugs, and just random ick. There was mold on top of shower and something nasty splattered on the AC. I went down to the lobby for the third time now and explained the situation. I was met with ”I can change your room if you want”. That's it. No apology, empathy, remorse, it was basically like she was numb to the situation. I got the new room, checked top to bottom, ever crack and crevice. I then went back to our room, helped my husband pack mine, his and our 8 years olds clothes up to move from floor 2 to 3. Once we were done I took keys back down to lobby and the woman did say ”I hope you have a better night.” Breakfast was basically survival of the fittest. We and many other guests for that matter, had to ask each day for food to be replenished. Saturday and Sunday the pancake machine was closed. I asked if they were restocking the mix and they flat out said they keep it off on weekends due to it being so busy and it ”malfunctions”. I explained it worked fine Friday, but it was clear the 3 ladies behind the desk really didn't have the energy or work ethic to do their jobs. Bagels were typically frozen, cereal was empty twice, eggs were basically water and you were lucky to get both biscuits and gravy at the same time. Coffee was removed from breakfast area well before 930 and two mornings ran out and never refilled before just taking the pots away. This was a very disappointing stay. We've stayed at many brands and properties and tend to appreciate the quality for the cost at this chain. However this particular property needs major help. They should start with their staff because they really app

Was in town for a work event, Mitchell at the front desk was very helpful and ensured a smooth check in. Rooms were clean and provided everything I needed. Brittany in the food and beverage area was AWESOME, she not only made sure my breakfast included was perfect, I noted her making waffles for several guests and did so with a warm and caring smile, I wil stay here again next time I am in Pasadena,