Charlevoix Inn & Suites SureStay Collection by Best Western

I’m extremely disappointed with this hotel and the response from Management. There is a lack of concern for customer care. I’ve called Management and have been in contact and emailing Corporate in regards To my serious concerns with my stay here. I had a severe allergic reaction when I was staying in the Charlevoix inn and suites/best western during my stay. My eye blew up like a balloon and was extremely red. I noticed some mold and I’m EXTREMELY allergic to mold. I’m not sure if the pillows had down in them but I had to go and purchase a down alternative pillow, Since I was having an extreme allergic reaction While saying in the room at the Charlevoix inn. Also there was a crack in the entry to the bathroom and I stubbed my toe so badly it bled. This is frustrating because I was there for a very important wedding and was looking forward to staying there. All these issues were extremely frustrating. Very disappointing. It really took away from the whole experience for this very important wedding. I would never say at this hotel again. I’ve even sent pictures to Corporate with the Mold sports that were on the curtains and ceilings. I try to deal directly with management, but they said that I could be allergic to anything which is not what you’d expect to hear from our hotel that’s attached to best Western. I’ve been in contact with Corporate that said that they’ve been in contact with the Hotel and upper management haven’t heard back and this has been going on since July 4 weekend.

This is a large hotel, easily located on the north side of town. It is about a mile from the town center. There is plenty of off street parking. The rooms are "standard" wtih a fridge and microwave and very clean. The help is accommodating and pleasant. Check in and out are easy and the rooms are reasonably quiet for being on the main street. The kids loved the pool whcih was clean and well maintained. Staff brought us extra towels with no charge. The breakfast room is not large but crowds are avoided by the extended hours of service (6 am to 10 am). I liked the idea of providing laundry baskets for used towels. It kept the room much neater.

Family stay The staff are very friendly. Check in and out was quick and easy. We were really happy with the location and comfort of the hotel. The breakfast was great as well. We will definitely stay there again.

No hot water in shower, breakfast didnt have hot meat or eggs

The staff is friendly and helpful.The rooms are clean and comfortable.I like getting a cup of hot tea before going to bed.The variety of tea is great.

An ice storm took out the power so we drove all the way there to be turned away. Wish the staff would have let us know about the outage. After 60 miles there and back 60 to Buelah mi. was 120 unnecessary traveled miles. I deserve a comp for future trips. I will check to see if my money is credited back to my carry. I realize it’s not their fault but I feel that I should have been contacted. Thx