Bay Lake Tower at Disney's Contemporary Resort

This was supposed to be a Magical Disney vacation. We are a family of five—two parents and three young children—staying at Bay Lake Tower in a Deluxe Villa during our Disney World vacation. We intentionally chose the Deluxe Villa for the comfort and space it offers, which is critical when traveling with young children. Our Deluxe Villa included: Two full bathrooms, with the master bath featuring a large hot tub A full kitchen with a full-sized refrigerator, plates, utensils, and plenty of cabinet space where we stored our snacks and cases of water A private balcony A partition wall separating the kids' sleeping area from ours, which allowed us all to get rest and privacy—something very important to us on this trip However, on the morning of Saturday, July 19th 2025, our trip was severely disrupted when we discovered that our children had slept in bedsheets covered in dried blood stains. We immediately checked them for injuries, none of our kids were bleeding, so the blood was clearly from a previous guest. This was not only a serious sanitation issue and biohazard —it was emotionally and mentally disturbing to find our children had unknowingly slept in such unsanitary and unsafe conditions. We hadn’t inspected the sheets the night before because we trusted Disney’s standards. That trust was completely broken. We immediately reported this to hotel management. We spoke with: The Housekeeping Manager The Front Desk Manager, Morgan And later, Katie, who identified herself as a higher-level manager Here’s how they responded: Option 1: Clean the room — an obvious and inadequate response considering the severity of the situation. Option 2: Move us to the Contemporary Resort — but the offered room was a clear downgrade. It was a studio with no kitchen, no cabinet space, no utensils, only one bathroom, no hot tub, and no balcony. It also lacked a sleeping separation, meaning no privacy from our children. Option 3: Check availability at other resorts — by that point, it was already 1:00 PM, and we had lost our entire morning dealing with this issue. Our children were heartbroken to miss their long-awaited visit to the Magic Kingdom castle. We declined the third option because we didn’t want to waste more of our day packing and relocating. Ultimately, the only resolution offered was to clean the room and comp one night’s stay. — That’s It! While we acknowledge the comped night, it falls far short of what’s appropriate for the seriousness of the situation. Our children slept in someone else’s dried blood. That’s not just unacceptable—it’s traumatizing. No genuine apology and no serious concern for the kids and what had just happened to our family. For the reputation that Disney loves to market -- this was a complete failure. This experience left us frustrated, disappointed, and emotionally drained. For the standard Disney promises, this was a total failure in health, hospitality, and guest care. We urge Disney to take this matter

The resort is under construction. Take that into consideration. Walkway to MK is incredibly easy. The skybridge was closed, so we had to go through the Contemporary, but it wasn't a huge deal. Since there is so much construction, the elevators took a very long time to come. The end of the evening, we waited up to 30 minutes just to get an elevator. Stayed in an older studio. Well, where to begin? The view was pretty great! Watched fireworks from the balcony. The room is kind of odd. Since we were in an older room, we still had a table to eat on. There is an ok amount of space in the bedroom area. The rest of the room is very oddly shaped and planned out. The kitchen is a galley, with plenty of space. Note that the refrigerator does not include a freezer, which we did not realize. Toaster, micro, etc. dishes, etc. all fine. The bathroom is pretty awful. No place to put things, other than a small amount of shelving next to the sink (kind of high up) and everything just falls into the sink as you are trying to use that area. Frustrating, but we made it work. Overall, the place needs refurbishing, but I believe the configuration of the studio isn't changing. Stayed before in a 2 bedroom, and it was great. WAY more room. The location is wonderful. So, yes, a confusing review.

We stayed in a 2 bedroom using rented points. We loved it! It was very spacious for 6 of us. We were on a low floor, but we had views of Cinderella Castle. We also took advantage of walking to Magic Kingdom which was a big perk. It was not the most convenient walk to get drinks, snacks, and ride the monorail, but it wasn’t too bad. We had a large coffee maker in our room along with all the coffee supplies we needed. It also smelled wonderful in the lobby and halls. I have stayed in many Disney hotels, and I enjoyed this way more than expected. I also loved having a washer and dryer. It would be very nice to stay here long term( but way too expensive). We also went up to the roof to see gorgeous views. My daughter took advantage of the running trail, and we enjoyed the outdoor rec games and craft room.