Hampton Inn & Suites Bay City

My first room had dead bugs on the windowsill, crumbs on the floor, and broken air conditioning. I opted to spend night with my sister. The next day with 1 hour to get ready for wedding I enquired about my room situation. I was told the room was cleaned, ac fixed and its perfect. I went in and the ac was still not working (the hotel experienced a long power outage with apparently no generator) and was told that's why room wasn't cold. My sisters room next door was cold. The crumbs were still on the floor. The only thing different was the bugs were now gone. I went back to desk to report these findings only for the desk person to go investigate because they didn't believe me. After about 20 minutes I was finally given the room I should have been given in the first place. For my inconvenience they were generous to give me $20 off a room I didn't use. The worst customer service ever.

Lovely hotel. room was clean and comfortable and I liked the location so much I decided to stay for 2 nights! There is a nice pool, a great workout room and a small area to relax in the lobby if you don't want to hangout in your room. The staff was very friendly and knowledgeable of the nearby restaurants and places to go check out. I drove to the ocean area which was about 30 minutes away. When I'm back in the area I will stay here again. You'll should too!!

The young man who checked us in was so nice.

Jeremy and Erin were so helpful with the check in and so extremely nice made me feel like I was at home I really want to thank y’all for everything !! It was amazing!!

Great experience

The receptionist was not knowledgeable to customers