Holiday Inn Battle Creek

overpriced. Clean but cant handle large groups. Warning they will charge your card morning of. And if they cant reach you they will cancel your reservations. They Overbooked their hotel Breakfast is extra! Kids Event trip price was trippled because of the event. Hotel is not quality enough to be that price. Hallway carpets were duct taped. Only 1 elevator worked. Stairs only lead to outside. Rooms were clean. But missing towels and they didnt have enough extra towels and blankets because hotel was full

Where do I begin? Booked a room online, no problems. No problem when checking in. Room was nice, appeared clean but outdated and small. The king bed was too firm. Necessary to sleep on two pillows, though fluffy but squashed near flat. Now the part worth mentioning. The walls are paper thin and we could hear everything that went on in both rooms beside us. And I mean everything! Night number 1: To the right, a huge party with many loud people, music until after 1am. The large sign at the elevator sign quiet time is after 11pm but who reads signs? To the left, apparently a couple. Do not hear them until after 11pm. Sounded like he hurt her and she complained loudly with profanity. Hours of this. We heard the name Michael, at about 2:30am. He had a low voice and we couldn't understand much of what he said but he was very loud. Maybe on honeymoon? I'm telling you, I've never heard anything like this in ANY hotel or motel, anywhere. Next day on the elevator, another traveler said she heard the ruckus with profanity also. Woke them up also. She said she called the front desk and was told they would take care of it but the noise and disturbance continued. Night number 2: No party tonight but the other neighbor continued where they left off the night before. Fussing, cussing, shrieks. furniture squeaking, even a speaker-on phone call to someone around 3am. Noise lasted several hours. We really didn't feel safe to call and complain because they may find out who called the front desk (because of the paper thin walls), and what are they going to do about it anyway? Our room was not serviced while we were out. We needed new washcloths, soap, shampoo, and coffee pods at a minimum. I went down to the front desk to secure these items and was told that "Holiday Inn doesn't go into an occupied room to clean or resupply items, and the guest is to ask for them if needed". No one advised us of this policy. Well, I'm here to get these items and they can't find the key to get in the room that the items are in, but they were able to find 2 clean washcloths off a service cart. I was told they would bring the coffee to my room and wanted to know "caffeinated or decaf"? I told them regular coffee not decaf. In about 20 minutes a clerk brought me 2 decaf pods and said to take these until they could find the key to the supply room. Another 15 minutes another knock at the door. She had a box with a few coffee pods in it and said she found the key but couldn't remember regular or decaf. I reminded her that she brought me decaf, (I'm thinking surely she remembers this at 8pm?). I told her I wanted regular coffee so she asked for the decaf back. Then we traded and I got my 2 regular coffee pods. When we first checked in we had 2 of each types of coffee in our room so why would she want the decaf back? We never got more shampoo or soap. Small items but this was very annoying. We prepaid for breakfast for both mornings. Big mistake! The woman who took our orders (we