keithiec
September 10, 2024
Upon arrival there was scaffolding and metal barriers around the restaurant and part of the car park, upon check - in I asked about food options at the hotel and was informed that the hotel was only serving breakfast as the restaurant was closed, the closest option for an evening meal was 10 minutes away in Bathgate or Livingston, as I was driving I was unable to enjoy and alcoholic drink while dining out. During my stay I had a late return one evening, about 11pm, luckily a member of staff was available and informed me that the main door was locked and I had to use my room card to unlock the main door for entry, I feel like that could have been mentioned upon check - in. The room was clean but felt too cold upon entry, I had to adjust the room heating which was not difficult to do, overall the room met my needs but I felt that the staff could have provided additional information upon check - in.