Premier Inn Basingstoke West

Lovely sized family room met my needs and had a good stay. Plenty of parking though can get busy on a Friday and Saturday night. Not in town centre but near lots of amenities and public transport of you need that staff all really nice beefeater next door does amazing food and 2 kids eat free per adult for breakfast or you have lidls over the road for pastries if you prefer. Never had any issues and will continue to stay here when I'm down visiting family

Room was tired and needing upgrading. Carpet had ingrained dirt embedded in it. Bathroom was dated with staining at back of toilet and shower curtain over bath. Rainfall shower head had water running down the hose rather than through the shower head itself. Bed was comfortable with very good pillows (extra pillows in bag on top of wardrobe). No plug sockets near bed but usb port available instead so only 1 device can be charged close to the bed. Friendly staff at reception and in Beefeater although limited menu available (OK if you like chips every night) would've liked some mash potatoes and curry and rice on the menu??? Some of the chips were hard and inedible and be mindful of some king prawns not being cooked enough!!! Very rushed through evening meal from starter to main and once dessert was finished (literally) the bill was placed immediately on the table.

We travelled to Basingstoke to visit ifly and stayed over night as it’s a long drive for us. Premier inn was very clean, the staff were very friendly and helpful. The 3 of us had our own bed each and they were all very comfortable. As a single mum with 2 daughters I felt safe and relaxed travelling alone. We didn’t eat dinner at the beef eater as my kids aren’t that keen on burgers and the menu was limited. We did have breakfast however and the food was great, the staff were friendly and the restaurant was clean. I’d happily return and stay again.

Friendly, efficient and responsive staff. Large warm room (compared to some other establishments). Comfortable bed in a quiet room. Very good facilities nearby including a Lidl shop, museum, eating outlets and a range of entertainments.

I have used Premier Inns hundreds of times without issues. This time however was different. Room had no hot water. Fan continued whirring all through the night despite being switched off. When we reported this to reception, we were told to submit our complaint online. No apology given. Once accessing the online site, we found there is no option to complain, only to give feedback. Not good customer service.

Good location for our needs NO decaffeinated tea in hotel or beefeater restaurant Didn't request to clean room, which was our choice, but that meant no restocking of tea tray or clean cups. Comfortable nights sleep, 12.00 checkout good. Paid parking.