Holiday Inn Basingstoke

Very comfortable accommodation for our overnight stay! Rooms were warm. Thank you!

Great hotel with local amenities near by shops, cinema, bowling etc

Love that it has fridge and ac

Service could have been better.

We have stayed here several times as we organise an annual event nearby. Recently refurbished reception, bar and lounge areas, but bedrooms still in need of a bit of a refresh. Service was faster than in the past. Good breakfast as usual, but for some inexplicable reason, there was a TV (on silent, but with subtitles) broadcasting right-wing GB News... a pity.

First off, the reception and bar area looks very nice and I'm guessing has been renovated quite recently. There is a small business type hot-desk and although the reception/bar/seating area is quite compact it is nicely decorated and looks modern. The reception staff were not great, I checked in and my colleague came in 2 minutes later and wasn't given any info about the breakfast area and neither of us were told where the rooms were, we had to ask them. After I asked for a room change, I was asked if I had already checked in and paid despite me giving them my room key and dealing with the same person who checked me in 30 minutes earlier. Once out of the reception area, the corridors and rooms were very different to the reception area. They looked like they hadn't been renovated in years and were very tired. The room gave a feeling of a care home with a very small room with the bathroom stuck in a corner. My original room (135) had a bad smell in there and the noise from the traffic outside was very loud, simple double glazing would solve this but it didn't have it hence the reason for me to ask for a room swap. My new room (236) was on the same wing but didn't face the road so was quieter but the floorboards were very creaky. My colleague was in 136 and said she heard every movement I made which could have been embarrassing haha. The breakfast was very nice and the morning staff were very good. Would I stay here again? Maybe if nothing else was available close by, but it really didn't justify the price I payed and I would have to think long and hard about staying here.