Basildon South

We have stayed many times at this hotel when visiting family. This time was disappointing, which we discussed with reception. The room smelt damp, the bed sheets on the sofa bed had mould spots on, there were damp patches on the walls and the carpet smelt damp. We highlighted it as we wondered if there was a leak in the bathroom that has gone unnoticed for some time - it felt like the room hadn’t been used for a while (was a bit dusty and cobwebs on the ceiling, though it was the night after Halloween I don’t think they were intended to be spooky!). Reception were very pleasant when we highlighted the problems although it was on our check out. We are due to stay over the Xmas period and if we were placed in this room or one similar it would feel like Xmas is spoiled. A few issues to be addressed, but I am also aware it’s about 10 years since the last refurb- it’s got to be due again imminently.

You can hear people from the floor above., walking around. This unfortunately woke me up on the first morning at 6:50 am. The nose went on for ages. I did go to reception and enquire if the same people would be there for my next morning I was assured they wouldn't but the next morning I again heard really creaky floorboards again early in the morning, for a while. The restaurant food wasn't very nice. Dry chewy ribs. The staff at the hotel and restaurant were friendly however.

Excellent Premier Inn! Very comfortable room with lovely bed. Easy free parking with plenty of spaces. Megan on reception, and Neil at the breakfast room gave fantastic customer service!

When you are greeted with a smile from the receptionist on arrival you know you are off to a good start. We found the room we were allocated to be clean and tidy and we slept very well on the Hypnos mattress! For the money, Premier Inns are a great place to stay and we found this one to be very good. Huge car park which also supplies parking for the Haywain Beefeater next door. Will defo stay here again if in this area.

Great location as it's easy to find - ample car parking and easy check in and out. Staff friendly and professional , room clean and bed comfortable. Only downside was the road noise but that's not the hotels fault. The shower was powerful and refreshing.

Room was worn and dismall, noise from floor above creaking meant no sleep. Stayed here in the past no problems but now seems run down. Used to walk into a nice clean crisp room with the purple runner across the bed. Now looks like a child made it and a worn sofa bed dumped in the corner.