Guest User
October 15, 2024
This was our 4th time here. We cannot fault the hotel in general - the rooms are absolutely amazing. You feel like a King and Queen for a day in them. We were given Ullswater room. We've stayed in Ullswater before so we knew what to expect. What we did not bargain for, was the horrendous noise from the people attending the Charity Ball in the function suite as they were all leaving the hotel or making their way back to their rooms. We are no killjoys, but honestly - the location of the Ullswater room, being the only bedroom in the main corridor on the ground floor between the reception and the function area, and right beside the public toilets and lift, meant we were subjected to everyone leaving the function around midnight all tromping past our door singing at the top of their voices, banging on our door, and generally making a complete nuisance of themselves. We felt reception staff could perhaps have asked them to keep the noise down slightly as they must have heard it all. I dont mind general noise if your room is above a function suite, or the music etc, but this was just downright rudeness from the partygoers. It did somewhat ruin what was supposed to be a lovely birthday celebration. We spoke to reception when checking out and was told "sorry about that, but a function letter was sent out to everyone". That may be so (we didn't get anything other than the generic email that always warns you a function "may" be on when you are staying), but a function letter does not really mean you should have people bang on your door shouting and yelling after midnight. That is something we would expect from a cheap hotel in Spain, not a hotel of this calibre. With that aside, we really do love this hotel. It is so cosy and comfortable. The location is beautiful, out in the countryside.