The Dunes Hotel

We have waited this long to write the review to give the management at Dunes Hotel time to provide a satisfactory reply to our complaint. Sadly, this is not forthcoming. Lift not working, bad odour in bathroom, tired and mismatched furniture (drawer knob came off in your hand), squeaky wardrobe doors, no tumbler in tumbler holder, no glasses provided, no hotel info. brochure, no fire procedure/escape details. Some of the cheap complimentary bottles of shampoo etc. missing from holder, only one hand towel, no telephone in room, water in kettle. Breakfast was poor, had to request certain items missing from terrines, only cheapest of bread available to toast.Overall look was disappointing. Photo of hotel and, its location, deceptive. You cannot walk to the beach as it is a long walk down a country lane with no kerb - too dangerous - it is the road used to and from the hotel and by construction vehicles working close by. Manager's email replies unsatisfactory. One good point - the staff were friendly. Misrepresented by saying the hotel is a "luxury" one,,,,, we will not be going again nor recommending. We have stayed in much nicer B & Bs for a tenth of the price. Numerous photos available.

This is a very comfortable, clean,and tidy hotel with wonderful staff in all departments. The hotel is very quiet and restful. The breakfasts are great value for money and plentiful. The choice of evening meal is excellent, and the portions are good. A great hotel.

Best place . We had a baby shower here on the 3rd August and we had the best day ! the venu is beautiful with an outside garden. The staff are friendly and fantastic. The food was nice . We will definitely come again . Thankyou to all the friendly staff .

A warning to anybody who stays at this venue. We checked in and were informed by the receptionist there were two rooms booked in our name. We showed the receipt on our phone that showed we’d only booked, and paid for one room. No problem she said and off we went. Forward 24hrs we were charged for 2 rooms, after a phone call to the duty manager who asked ‘who stayed in the second room?’ How would we know that for a room that was booked in error by Dunes we asked? Oh you’ll have to e mail the general manager we were told. We explained the situation and to him and were flabbergasted by his reply that we’d not given Dunes 24hrs notice of cancellation for a room we’d never booked and the charge would stand! 6 days later we were refunded but the inadequacy of the staff we dealt with and the initial dismissive response from Edward the general manager has left a taste so sour (but not quite as bad as the breakfast) that they would have to pay me to ever set foot in this venue ever again. I’d give zero stars if possible-avoid .

Great location for fabulous walks. Nice size room, lovely staff. Very good food in restaurant, with good service & lovely staff. An enjstay

Booked a table since they said it would be busy. But only three other tables were busy. Service was pretty poor and had to wait ages to get served which was really not acceptable. Food was pretty average to not that great. Decided to get the bill instead of having a desert. Room was clean and spacious but very average. Don’t think I will be staying here again