Guest User
April 25, 2024
I am writing to express my disappointment with the dining experience my husband and I had at your restaurant today for lunch. We have previously enjoyed an afternoon tea at your establishment and were quite pleased with the service and quality of food. However, today's lunch fell far short of our expectations. For starter dishes were satisfactory, but the main courses were quite disappointing. My husband ordered the steak pie, but what was served resembled stewed beef with a piece of puff pastry on top. The mashed potatoes accompanying the dish were bland and tepid. A generous serving of gravy would have significantly improved the dish. As for my order of Haddock with mushy peas, I specifically requested potatoes instead of fries. Regrettably, the meal was initially served without any peas, requiring me to request them separately. When the peas finally arrived, they were enjoyable. However, the batter on the fish was oily and heavy, making it rather stodgy. Despite this, the fish itself was of good quality. Both the potatoes served with my dish and the mashed potatoes accompanying my husband's steak pie lacked flavour and were disappointingly tepid. When the waiter collected our fairly full plates, he said he would speak with the chef - especially about the fish. He did not come back to tell us what the chef said and basically ignored the fact that neither of us had enjoyed the meal. Overall, our dining experience today was not up to the standard we have come to expect from your establishment based on previous visits. We hope you will take our feedback seriously and consider implementing improvements to ensure consistent quality and customer satisfaction. Thank you for taking the time to read our feedback