Sorrel Horse Inn

The rooms are reasonably priced, clean, and comfortable with ensuite bathrooms. Guests appreciate the excellent full English breakfast and friendly, efficient staff providing excellent service.

We normally come to this pub once or twice a month as our children love the play area and the staff are always lovely . Lovely setting with open fire in the winter and my partner normally comes with a group of friends for a lads night . Roast dinners were amazing last time we went on a Sunday . Everything changed from today when our family came in for lunch after a walk at Needham lake . It was very busy but still managed to get a seat . Me and my other half's mother ordered a beef and horse radish sandwich and a prawn cocktail . When they came out the bread on both was stale . Hard in the middle on the beef sandwich and the granary bread on the prawn cocktail was the same. We told the waitress we would like fresh bread as we were not happy with our food . They changed it straight away but when it came back it was exactly the same . No one came to check on the table through out and didn't ask us at all if we would like any condiments. At the end I went to explain that we were still not happy with the bread quality and that we had not eaten the bread . The landlord took the beef sandwich off after telling me we had already had a replacement which id stated it was still stale and that the granary bread was still stale on the prawn cocktail . He raised his voice and said I was taking the mick ( he used another word but Its too rude to put it on here ) I was in totally shock ! Never ever should a customer be spoken to like that in front of children . I then said we would never be returning to the pub again and how rude he was . As we were walking out of the pub he walked into the kitchen and my other half heard him talking about the situation and being rude about it . It's a real shame this has happened as this is our go to pub as a family. But we will not be returning after this . Especially being spoken to like that in front of children.

Warm welcome. Good food. Good beer Poor quality pillows Poor quality hangers in the wardrobe. No shelf in the shower and no shower mat. otherwise, most enjoyable friendly and vibrant Pub.