Palace Hotel San Pietro

Super

I would not have bothered writing a review as we did not like the hotel, and do not normally put businesses down. My wife done a review on booking com, where she stated the hotel was very very hot, and we asked for the air conditioning to be turned on when we’d arrived at the hotel, but reception staff said they do not turn it on until the 8 of May! The night was incredibly hot in the room, opening the patio doors didn’t do much, plus the bar area was directly below us, and the road is 10mtrs away, so all very noisy. We asked again in the morning, the person on reception said they didn’t turn the AC on until the 14 May! On the other review the hotel replied to my wife, they said they acted immediately to rectify the unbearable heat in the rooms, this is absolutely not true. We arrived Thursday night, the first AC we were aware of was Sunday morning. The reception staff were not helpful in any way, unlike the staff at breakfast, who were terrific, and so helpful. The room we had supposedly a superior room, was painted plaster walls, the cupboard wasn’t deep enough for a standard coat hanger ( pictured below) The shower cubicle was tiny, with mould on the walls, hardly a superior attribute. There is a fridge in the room, but there is a sign telling you, not to hput any of your own items inside, unless purchased at the Hotel, absolutely bizarre. The Juliet balcony is obviously very small, but the neighbouring rooms balcony is a meter away, and we had guests smoking, which then came into our room. The management may reply to this, but the situation with the AC is absolutely 100% true. We still really enjoyed our time in this area, just not the Hotel. The temperature was exceptional, but the non action and attitude of reception staff was totally unacceptable.

The hotel is great with friendly staff from check in to check out, excellent breakfast on the roof terrace and good food at lunch time in the garden. The bar staff were amazing. The pool was lovely and warm and some days we had it to ourselves which was a bonus. The location is excellent so close to the centre of Bardolino but also quiet. The room we had was on the 3rd floor with great views over the pool the air con was excellent so quiet. Great bathroom. The only area that could be improved would be the carpet in the bedroom - it was a bit old and after hoovering there was a smell - if you keep carpet then some fresh spray in the hoover would help minimise the smell - I used a lot of my Jimmy Choo after the hoovering!! overall a great stay and we would definitely go back.

Lovely hotel with a great location. Rooms, food & drink & staff all very good. Breakfast is very nice - lots of choice - & sat on the 4th floor terrace is a lovely start to the day. A few little watch outs - there are no coffee/making facilities in the room nor any access to an iron (other than paying for the laundry service). Also if you have long hair I recommend bringing a hairdryer as the room ones aren’t strong at all.

Lovely hotel in great location The hotel is beautiful and looks very pretty just a short walk from the lake to amazing views. Very well located and great facilities. Rooms were a good size; we had an executive suite which I was worried about based on previous rooms saying small, but I felt they were a good size with really good size shower room. Very clean. Car parking extremely convenient and secure, and very well priced. Was lovely to see many visitors with their dogs which was great to know for possible future stays. The spa facilities are also a great feature.