Guest User
February 2, 2025
I am really disappointed with the service. The receptionist at the front desk was very unpleasant and rude. I arrived at the hotel extremely tired after a very long flight, and when I checked my reservation, I discovered that I had made a mistake with the date: I had booked for next weekend instead of this weekend. This was the first time this had happened to me, and I was a bit lost. When I explained the situation, the man at the front desk simply replied that I could always look for a place open 24 hours. I then asked him if I could stay in the lobby for a few moments to do some research, and he curtly replied: "A few moments, not hours!" How rude! Zero humanity, zero respect! Every time I visit Barcelona, I stay at 360 Hostel, because I am a loyal customer. But this time, it's for sure: this establishment is on my blacklist.
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