Guest User
August 16, 2024
We had the worst experience at Hotel Miramar Barcelona. We visited this hotel 5 years ago, and had a great experience, but the quality and service have disappeared since then.. This time we were there for 3 days and it was a horrible service, which started with a very poorly check-in where they forgot about people, and service in terms of giving people a room, but making people line up like in a supermarket. We received our room where the AC didn't work, the water wasn't running in the shower and the door to the terras couldn't lock. We changed our room, and experienced how they changed our lock, out of the blue, put an extra bed in our room, without us asking and moving all our belongings around, when going to the reception they were extremely rude to me. Breakfast not a 5 star hotel worthy, but here the service at least was good, and they tried. Overall this hotel is not worth of the 5 stars, the service is poor, and the hotel is worn out and appears old and not updated. The amount of mistakes was unbelievable, and almost a joke. We will never return.