Guest User
December 2, 2024
Unfortunately, it was a horrible experience, I had a terrible time. I made a reservation on 11/26/2024, for check-in on 11/29/2024 and check-out on 11/30/2024, but when I received the reservation notification in 5 minutes, I saw that I was wrong in the selected dates, which were check-in on 11/30 and check-out on 12/01 of the respective year. I contacted trip.com via chat on several occasions and days until the date of my request, but without success. On the same day, 11/26, I contacted the hotel directly and they told me to send an email explaining the reason for modifying the check-in and check-out dates, but with no response from the hotel. Since I needed to be in Barcelona on 11/29, the day before, I made a new reservation at another hotel. Without any agreement between the hotel, trip.com and me, the result was the worst, I lost the money for the reservation, I had a lot of headaches and I feel totally cheated. It was simply a matter of changing the dates of the request and everything was resolved, but the delays they give you are incredible, trip says that they contacted the hotel and that the hotel refused to change the dates due to internal policies. On the 29th I was in Barcelona and I went to the hotel to try to negotiate, but without success, the hotel puts all the blame on trip.com and trip does the same, so I was deceived by both parties. It is very complicated, I am just a father of a family who went to Barcelona to pick up a document and find out that there is an agency and a hotel that does nothing to solve a simple change of dates. It is regrettable.
Then they call me from trip, regretting what happened and they offer me 1300 tripcoins, that is, nothing... but my 120 euros went to fatten trip.com even more like the hotel. Since I didn't show up at the hotel yesterday, I'm sure someone stayed in the room and the hotel made some money. 2 reservations for the same room. The Acacias hotel, never again.
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