Hostal BCN 46

good stuff

I did the reservation which it showed to be double bed for individual use which means double bed for an alone person, I had been making reservations through trip.com since years and many many hotels, never happened to me like in this one, they gave me individual room with individual bed claiming that in their system was written individual bed but that system only them can access so I didn't understood what it means that they overcharged me for a double bed room and tell me this sh*t justify, I asked for partial reemborsen he told me will speak to the manager and when I came back in the night to pick up my luggage he was no clue about to give me back my money, I was needed to stay another night so I payed and then they told me it's okay we will give you a bigger room this time, but it is not the solution because still that room was overpriced and cheating the guest with fake information it's not fixable at the last minute with a bigger room. I claimed money partially return they said no, so now I am with trip.com fighting together to make them do the things how should be, in Barcelona these kind of places they try to take your money claiming be reasonable.

I really wanted to give this place a 5 because the mixed reviews/inconsistent photos made me a but nervous to book but I have never been more pleasantly surprised. The only reason I knocked a star off is for a bad customer service experience at the end of our stay. There appear to be 2 different kinds of rooms in the photos, one super nice & one not so nice. Our room was INCREDIBLY nice for this level of hotel/hostel. I think they are renovating or something so there is a chance you could book & get an older room, I assume some of the poorer reviews might be about these? This review is for the “nicer” rooms shown. Nice staff at check-in & they let us in early which was kind, however ******* stated 1pm for check-in & when we arrived the posted signs said 2pm. Room was large, lovely & clean with a big bed, 2 huge windows, desk, wardrobe & good size bathroom w/ tub. Daily cleaning & plenty of hot water. 24hr staff to let you in the front door. Wifi was great. Our only bad experience: the night before checkout, we asked if we could extend our stay by 1 night. The employee said no problem, just ask him 30min before checkout to confirm if he’d need us to move rooms. The next morning, he said the cost for the night would be FOUR TIMES MORE than we’d been paying (over €600 instead of €180). For a budget room. I realize we should have asked the price but have never had a price more triple & were left scrambling to find a place to stay. Not sure why he thought we’d be cool with that