Hotel Spiaggia d'Oro - Charme & Boutique - Garda Lake Collection

Most delicious breakfast! ♥️🇮🇹 Loved the place Great location at the lake Great value for money

As has been said in the last review, a very underwhelming hotel. Tired and not especially clean in public areas. We arrived for our honeymoon and prior to arrival we had requested champagne in our room for our arrival, which wasn’t provided until later. The coffee/tea making ‘facilities’ consisted of a kettle and out of the 5 days that we were there, we had to request coffee and cups (which were paper cups, not 4* quality), 3 times as they had not been replenished by the cleaner. We also had to request a toilet roll, as there wasn’t a spare one left in the bathroom. Communication with reception is via WhatsApp (this includes asking for toilet paper) so you have to hope that they see your message to action your request. One message that we sent was replied to sometime after sending it, by which time, it was too late. Apart from not replenishing the coffee etc, our bed was left unmade on one day and a dirty sheet left in our wardrobe which we couldn’t understand where it had come from. Trying to get information about facilities, local restaurants and ways of getting around, was like drawing blood out of a stone. We discovered the spa by consequence, not from being informed about its existence from staff. The spa was closed and had to be booked a day in advance, which we only found out by asking. Stefania and Said on reception were welcoming and friendly but others less so. Overall, we felt that services were not given with great will, so a very disappointing experience, we would not return. We don’t feel that this is deserving of the 4* it holds or the cost of the rooms per night.