Anonymous User
April 9, 2025
First of all, this Crown Towers Hotel is affiliated with the Crown Group, a long-established Australian hotel operator, and has nothing to do with IHG. So from checking in, to room service, to meals, to check out, you can feel the strong arrogance, laziness, xenophobia, narrow-mindedness and other unique Australian qualities throughout the entire process. You can get a feel for the hotel by looking at how it handles negative reviews. All I can say is that the ratings are very objective. There are always only two of the four counters at the hotel front desk serving. No matter how long the line is, they process the procedures at a leisurely pace, which reminds me of "Lightning!" The Asian girl Julia had a sour face and squinted eyes the whole time, but to be honest, she treats all guests the same way. If you are a compatriot from the motherland, I wish you happiness. The response time of room service can actually be accurately estimated. If they say 5 minutes on the phone, then the actual service time is 5×10 minutes. If they promise 10 minutes, then multiplying by 10 is just about right. The Indian guy's body odor was overwhelming, and his clothes were casually dressed, which was extremely unprofessional. I call the teapot in the restaurant a blowpot. It leaks no matter whether you pour tea, water or coffee. The blowpot is of first-class quality. After we were shown to our table for breakfast, we couldn't wait to take our drink orders. After careful observation, I found that especially for the Chinese, they didn't actively serve us unless we asked for drinks. Well done. When checking out, I was told that I would have to wait 15 minutes to check the mini bar! ? It's really admirable. Could you please invite the foreign masters from the Crown Group of Australia to come to China to see the minibar of the branded hotels, to see what is so dazzling and rich in material things, and to learn how to ask politely when checking out, please? What era is it? It’s already 2046. Are there still five-star hotels that would sacrifice customer experience for a minibar? The moment I received the full deposit, I felt ashamed for the hotel. In short, if I come here again next time, it must be because I have done something unforgivable and I want to punish myself. If you have the energy to be stingy, please check the broken bathtub bouncer in the guest room, fix the three-long-one-short chair legs, and the dining chairs with broken seats, etc. Ctrip would also be requested to remove the sarcastic Chinese service, because even the service staff in the hotel nobody can and wish speak Chinese at all!
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