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9.4/10
Amazing
JjetlaggerCrowne Plaza Bandung was a pleasant stay for few nights. Room was ok, but felt rather noisy with the ubiquitous noisy motorcycle mufflers filtering into the room all night. Double glazing/noise reduction glass appears to be lacking. Windows need a thorough clean as well as the room carpets looking rather dirty in parts.
On a positive note, bed is comfortable, location is favourable and all hotel staff interactions were friendly, helpful and polite.
Special mention to the restaurant manager whom graciously assisted in offering and delivering a special delicious healthy juice to my table at breakfast over several days. Breakfast in the restaurant had a fresh and extensive variety of delicious local Indonesian dishes as well as the usual western staples.
Our room was conveniently located on the Executive Lounge floor which was a spacious and relatively quiet to enjoy the evening canapés and drinks. Another special mention to Faisal for his kind assistance with our train tickets and all of the obliging staff in the Lounge fulfilling my multiple coffee and drinks requests. Pool on level 5 was inviting for a swim with a pleasant view over city and towards mountains.
All of the concierge and door attendants were very helpful as well as the special service assisting to cross the busy road outside hotel was appreciated.
GGuest UserOur stay in Bandung was overall a very pleasant experience. The hotel’s location is excellent—very close to Pascal 23 and conveniently near the Whoosh High-Speed Rail, which made getting around very easy.
The hotel itself is quiet, clean, and comfortable. The bed and pillows were especially cozy, making it easy to rest after a full day out.
That said, there is room for improvement in the breakfast spread. Compared to other hotels in Bandung, the variety felt limited. I was hoping for a wider selection including Western, Indonesian, and Chinese options. I also always look forward to a good jamu selection when in Indonesia, but unfortunately the jamu and juices here were quite diluted.
Service during breakfast could also be more attentive—we had to remind staff a few times about our latte, as it was missed on two occasions.
However, despite these minor points, the overall service and experience were still very good.
I would like to specially mention Ms. Ayu from the guest relations team. She was exceptionally friendly, helpful, and truly went the extra mile. She assisted us with spa reservations for two days and even personally followed up via message to remind us and check if everything went well after our treatments.
As someone working in banking, I genuinely appreciate this level of personalized service—it truly creates a “wow” experience for the customer.
RRafendi DjaminBreakfast is rather disappointing, brewed Coffee ( americano or long black-doesnt have one I guess) is watery,,No Coffee aroma bad taste.
Few variety of food ( no chinese, japanese, indian, sundanese corner?). Not worthed for the Price we paid 250k per pax.
Roof Top (only suitable for outdoor, when its raining Party is over. There should be ways to provide indoor part.. Rain was was just atopped When I was Having a glass of wine. Eveeythibg is wet. Ezeot high Chair in the Bar. And There is no music. Live music or DJ is only on saturday. The good thins of the Roof Top, is the 360 degree Mountain and City view
Huge, spacious, and modern minimalistic design lobby lounge. But, no Touch of parahyangan or Sundanese atmosphere. Exept angklung ornamen at M floor . This could be in jakrta or Any other metropolitan citie. No local culture and historical Touch. Exeot the long corridor at G floor connected to Pelataran Resto
Deluxe room with King size bed and Mountain view is great. Wifi and TV are also great. However the structure of bathroom (shower) with too many wooden seperation walls give rather Tiny space feeling.
The pool is too small for two adjacent hotel Tower (Pullman and Ibis Style) . Just good for Kids. Gym space is fine in termos of space. B
Vvitrisia klastikaOverall, I had a very pleasant experience to stayed at Grand Mercure Setia Budi Bandung. The service was excellent—staff were friendly, may pleasure to got the services form front office especially the names is Ms. Wulan. attentive, and always willing to help whenever I needed assistance. The facilities were clean, well-maintained, and comfortable, which made my stay even more enjoyable. I also really enjoyed the food. There was a good variety of options, and the quality and taste exceeded my expectations. Everything was fresh and well prepared. All in all, I was very satisfied with my stay and would definitely recommend this place to others. I would be happy to return again in the future.
GGuest UserThis is an international chain hotel, and I've stayed at this brand in several countries before. The rooms are clean and tidy, and its downtown location makes getting around really convenient. The front desk staff are incredibly friendly. I'd stayed at this hotel brand in other cities before, so I wasn't sure how to delete the old Wi-Fi settings, but the front desk attendant was very patient and helped me get connected.
GGuest UserThis hotel meets the standards of a high-end Chinese 'home away from home' type of accommodation. It's conveniently located right on Braga Street, just 30 meters from the historic Bandung Conference site, making it perfect for independent travelers. The hotel staff are very polite! Prices in Bandung are about 80% of what you'd find in Shenyang, so the value for money is incredibly high (especially if you're traveling independently). Highly recommended!
AAnonymous UserEverything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly.
We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotel’s breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us.
We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requests—or recommend special breakfast items on the menu—made our dining experience truly a memorable and unforgettable ones.
Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton.
While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff.
Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant.
Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandung❤️.
GGuest UserThis is my kids' favorite hotel for staycations, we always choose Grand Tjokro. But this time, sadly, we got a room that wasn't soundproof. I could hear the person in the next room snoring, and it was really, really disturbing. The window also faced a wall, which was a bummer.
GGuest UserLocation is superb at Jln Chiampelas, walking distace to numerous restaurant/mall and souvenirs outlets. Many choices available for breakfast and definitely will stay again in future
SShift72The location is excellent, right on Braga Street. There are many hangout spots around the hotel. The price matches the quality. The only downside is very limited parking. Overall, it's okay for a stay with family or friends.
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