Guest User
February 22, 2024
You get what you pay for. Rooms had stained carpets and sofas/stools, however the cleaners did a great job at making up the beds and changing sheets/ towels/ replenishing toiletries daily upon request. No air con, so gets very hot unless you sleep with a balcony door open. Beds are fairly uncomfortable, but what can you expect for such cheap accommodation. The bar is very expensive, would recommend going into town for drinks as town has a nicer environment too. Free continental breakfast- very basic stuff, but can’t complain too much as it is included in the price of your stay. The shuttle bus to the gondola is a great service provided, and the driver is very polite and friendly. It’s a shame I can’t say that for all of the staff. The receptionist with brown hair is lovely, she makes a real effort to speak English and her customer service is excellent! The blonde receptionist, on the other hand, is extremely rude. She makes you feel unwelcome, she definitely does not like English people. She shouted at me in Bulgarian for refilling my water bottle at breakfast (I paid for this!) How absurd! When I appeared confused, she proceeded to physically smack my bottle and shout ‘no no no’ very aggressively- as a young female - it was quite scary actually.