Dixon Resort

According to expectations My stay in Dixon hotel was according to my expectations as I was qlreqdy in this hotel few years ago so I knew what to expect.

Do not trust the four stars. Upon arrival we learned that spa water was cold because the nearby lake was open for swimming. Not what the voucher promised. 15 minutes’ waiting for hot water for tea during breakfast did not improve our mood either.

The last review was written almost two years ago but sadly nothing seems to have improved since then and I can only endorse the almost universal negative reviews that have appeared in the last five years. - No AC... which is madness in central European summer time. - No small fans until the second day. We had a group of 80 booked (woring on a sports event nearby) and the hotel only had a small number of fans upon arrival. The hotel apparently bought some more (how many, I don't know) and I was fortunately to get one but other people missed out and went and bought their own from the nearby mall. - My room was not serviced on two of the six days I was there. ("We have new staff," was the excuse.) - My room had stained carpet and chipped furniture. - Fridge which looked like it hadn't been cleaned for a long time. - Big accumulation of dust whenever the bed or furniture was moved... which had to be done as there was only one available electricty socket - The wifi (and I was on the second floor, not somewhere high) had no working wifi for most of the six days I had to stay there. - No hotel laundry service.... again a general requirement at a 4* hotel. - Bar not open after 9pm... so closed by the time we got back from the event! - Indifferant staff with the EXCEPTION of one receptionist who did her best to resolve things in a pleasant way. Clearly, this is a hotel that is in need of a major overhaul, in terms of management to start with. Certainlty not a 4*, more like a 2*.

very good service and communication