Guest User
March 21, 2025
My experience at Terres Rouges Lodge was completely ruined by the general manager, whose attitude was shockingly unprofessional. She was rude, immature, and completely unhelpful. She showed no hospitality—no greeting, no smile, and no effort to make our stay smoother. Even our welcome drinks were just left unattended for us to find. On the day of check-out, I chose to stay quiet to avoid confrontation, yet she still made passive-aggressive remarks. Mind you, my team paid over $2,000 for a two-night stay. Given the terrible service, I can’t understand how someone like that holds a leadership role, but considering the overall lack of professionalism, it wouldn’t be surprising if this was a family-run business with no real accountability.