Lemon Tree Premier, Ulsoor Lake, Bengaluru

I chose the hotel to improve the quality of my stay in Bangalore. Before moving to this hotel, we rented four rooms in a small hotel near my place of work. From the picture on the website and from the reviews, I got the impression that the hotel was what I needed. Unfortunately, the impressions formed from the reviews began to crumble upon check-in at the hotel. At the entrance, we were met by a search like at an airport. We were not allowed to bring our personal tools (and we came to the city to work) into the room (during check-out, there were difficulties with packing our luggage!). Upon check-in, we specifically asked about dinner, to which the manager told us everything except that we needed to specifically go to the reception desk and state a specific desire. Initially, we asked about dinner, meaning to have dinner at the hotel, during the conversation we decided that the issue was resolved. We went to have dinner, and they billed us 1.5 times more than stated. In response to all attempts to resolve the misunderstanding, the manager "played stupid." For a hotel that positions itself as a 4-star hotel, a manager who is unable to resolve an incident (which arose, among other things, due to his fault) is at the very least incomprehensible. Further, there is nothing to watch on TV! If before this we lived in a small hotel without stars and there was a smart TV in each room, then here there is something like cable, but without a selection. The rooms are spacious, and it would be good if they carried out some kind of interior renovation, but it seemed that the interior remained from the time of the hotel's construction. The air conditioning system generally worked, but its remote control was falling apart and did not give confidence in its correct operation. A good view from the window is spoiled by dirty windows, when I asked about washing them, the manager said that they do not open and there is no such possibility, in the previous hotel everything was much better. The curtains are eaten by moths or have become worn out over time. The walls in the shower are slippery, a layer of biota does not give a feeling of safety, however, in the pool located on the roof there is a similar situation. Regarding the room service, the staff has only the kindest words, friendly and ready to help. The same applies to the women from the management team. The men behaved strangely. To summarize the above: Good location, friendly junior staff (service). That's where the pros end. There are no four stars at all! All the pros are leveled by the poor maintenance and old interiors of the rooms. The unwillingness of the managers to seek compromises from situations created, including through their fault. The location is surrounded by traffic jams, it is difficult to get out in the morning and evening. Uber or Rapido will not help during rush hour. Only walking. I do not recommend this hotel for accommodation to foreign tourists, especially those who speak English poorly or do not speak English (Kannada and Hindi).