Keys Select by Lemon Tree Hotels, Hosur Road, Bengaluru

The accommodation provides comfortable, well-appointed rooms and excellent amenities. Its prime location near Electronic City offers convenience. The breakfast selection and attentive staff enhance the overall guest experience.

Great place to relax.

This was my 3rd visit and I am simply amazed at the tremendous improvement in customer service at Keys Select Hosur! During my 1st visit in August, I was unimpressed with the service right from the reception. I decided to give a 2nd try on a hunch in my 2nd visit to Bangalore when the hotel staff vindicated my decision through improvement in service. We got a better room and food was better. This better experience led us to a 3rd visit last week. Right from the reception (I believe Alex was the receptionist), we received great service. Housekeeping was better in many respects. We had a Cable TV issue and though it was resolved in 3 tries, I was impressed by receptionist's decision to send a 2nd engineer to resolve the issue. The best experience was with the F&B department. I want to APPRECIATE the great service provided by Mr Thiruselvan and team! Entire F&B team (Kusum, Shampa, & Samrat) worked hard throughout my stay to ensure each customer is happy with their services. What impressed me the most was that this team genuinely wanted to do their best to delight customers. Mr. Thiruselvan admirably led the team throughout and he was always ready to get his hands dirty rather than leave everything to his small team. I observed that Kusum, Shampa, and Samrat were willing to think on their feet rather than just go through the motions. To a customer, the work done by various departments in a hotel may seem trivial but I saw it firsthand how simple intelligent actions by the staff can delight customers and they indeed perform a tough job. I have to also appreciate the GREAT FOOD at Keys Select. The breakfast buffet was consistently tasty with lot of variety and hygienic (I have stayed in 5 Star hotels where hygiene was given scant attention). A' la carte dinner was fresh and tasty everyday - taste still lingers in my mouth! Shout out to Mr Khagender and his team of Nakul and Madhan! Lemon Tree is a leader in mid price hotel segment and I felt that my stay at Key Select was value for money. I would encourage the Lemon Tree management team to improve the infrastructure of Keys Select. Rooms can be made better (In my room, it was very difficult to enter the toilet and close the door as the door extends till the commode). There's only so much employees can do to delight customers - rest is determined by the hotel infrastructure.