Bandar Lampung Hotels with Airport pickup service

The staff was very kind and professional, they help you during the check-in or check-out process with super friendly attitude. They even remind you about the time several hours before the check-out time through the phone inside the room. The breakfast was okay but can be improved because some food doesn't really matched up with the main dish. There was a fried rice that looks similarly to Nasi Liwet but tasted quite different to fried rice. Room cleanliness was okay but the toilet are lacking a few things such as a place for putting soap and shampoo beside the shower and the toilet door looks like it needs a better cleaning or a new repaint. Overall the service and room were good and recommended especially if the price were still cheaper than the others.

My family and I booked for 3 Rooms because I know the location near Bakso Sony and we were very lucky because we had the 9th floor which has an ocean view. The staf was friendy and made us more confort to stay. We had simple breakfast which is good from our prize. We really enjoy and hopefully will come back soon!

I stayed in Sheraton Lampung for 3 nights from 23 - 26 Jan 2023. Initially I booked a standard room, but it turned out the room had problems with the AC and shower. I complained about this to the manager (Ms. Heny). Upon receiving my complain, Ms.Heny acted quickly and responsively, and tried her very best to ensure that all the problems were addressed, up to the point of changing and upgrading my room to junior suite with no additional charges. High appreciation to Ms.Heny for this extra effort to ensure customer satisfaction. Moreover, the service of all the staff is just top-notch and high class. In addition to giving the best hotel service I've experienced thus far, the employees at Sheraton Lampung also showed hospitality and friendliness that is really warm and amiable. I traveled solo at the time, but I was feeling as though I were staying with family and friends because of the friendliness of all the staff, especially Ms. Destri at the restaurant who was friendly, pleasant, and attentive eventhough the restaurant was quite hectic during breakfast hour. I highly recommend Sheraton Lampung to anyone traveling to Lampung, whether you're traveling solo or with your partner or family, whether it's a business or pleasure trip.