Burnett Arms Hotel

noisy residents in corridor outside room. thin walls

Rooms were great. Staff lovely. I would go back.

A Disappointing Stay in a Dated Hotel Our stay at this hotel was far from great. While the building has the potential to offer some character and charm, the overall experience was let down by a lack of upkeep and attention to detail. Upon check-in, we made our way up a narrow staircase to our room. The corridors were cluttered with unnecessary items and looked extremely dated, giving an unkempt impression. When we entered the room, it was uncomfortably cold as the windows had been left wide open. The decor was tired and unappealing, with the old, taped-together carpet standing out as particularly poor. The bed was dated with an ill-fitting quilt, and the mirror above it required adjustment. There were no USB sockets—a very simple and inexpensive addition these days—and only one hard-to-access wall socket near the skirting board. The fridge, whilst a useful feature, was unpleasantly smelly and wet inside, clearly in need of a thorough clean. The bathroom was equally disappointing. The toilet roll was just the remnants of a used roll, and there were no proper towels provided—only a single hand towel for two guests. When we requested additional towels at reception, the host responded rudely and made the situation unnecessarily awkward. To make matters worse, the windows didn’t close properly, letting in cold drafts and noise from a nearby takeaway, which disrupted our sleep. This hotel could significantly improve with basic updates, better cleanliness, and improved guest services. Unfortunately, it seems neglected and not worth the stay in its current state.

We loved Banchory and the hotel was perfectly located for walking the town. Lots of independent shops and food choices. Only one night there but would stay there again.

All in all - it was fine. It was fine, seemed a bit short staff. But slept like a baby (in a good way) and enjoyed my stay. No complaints. James