Just home from a two night stay that was underwhelming. The waterfront location is lovely and the proximity to Fells point is great. However, our experience left a lot to be desired. My mother arrived first. She described her check-in process as friendly and extremely helpful. She was given a lovely room with a water view. She explained to the front desk at that time that she was going to be joining us. The person who checked her in, promised her that my husband and I would be located on the same floor as her with a water view. We arrived 45 minutes later. While friendly, the person checking us in told us they didn’t have a room ready for us at that time despite the fact that it was after 3 PM due to the three wedding parties staying in the hotel that weekend. Once we were finally given a room, it was not on the same floor as my mother, and it did not have a water view. Both of these things are fine, just unusual in light of the previous conversation. I do not believe that our diamond status was recognized by the front desk. We were certainly not offered an upgrade, but it is more than possible that none were available in light of the multiple wedding parties in attendance. It should be noted that this is one of those rooms with not one but two separate barn door style doors separating the bathroom from the bedroom. In our room, the building had shifted a little bit over time and so it was very difficult to keep the barn doors closed because gravity was encouraging them to slide open all the time. Lastly, I got a cup of coffee from the barista in the restaurant one morning. This hotel does not stock any artificial sweeteners anywhere on site. While I appreciate their commitment to all things, healthy, and natural, there is a large segment of the population in this country that for one health reason or another cannot consume sugar, but occasionally enjoys things that taste sweet. I am a person who likes artificial sweetener in my coffee because it is not possible for me to eat sugar.
