Candlewood Suites BALTIMORE - INNER HARBOR by IHG

The location is great for the Convention Center area, and the staff was pleasant. That's why two stars. The hotel itself is garbage. Loud, loud, loud, inside and out. Tiny room, barely big enough for one person. ONE elevator for 12 floors. Endless check-in process. A floor so warped neither the (broken) desk chair nor my suitcase would stay put, instead rolling on their own to another part of the room. Dirty kitchen. Just two very thin bath towels provided. No kitchen towels. Coffee in the lobby behind a locked door, the key to which you had to get from the desk clerk. Wonky heat and A/C. A fitness room that made me literally LOL. The shower head water pressure wouldn't force liquid through a single-ply kleenex. A friend stayed at a nearby hotel that had no hot water, so at least that wasn't part of the problem.

The location - a short walk to the convention center - was ideal for what I needed, and the lobby was a comfortable place to work.

Took a half hour to check in (only one employee on duty at prime check in time).Woman at the front desk on off hours was rude and surly. Rooms were good and spacious, but I had no hot water at two times during my stay.

My room clearly had not been cleaned in months. There was hair everywhere: in the shower, on the bathroom floor, on several towels and in the sheets. The sheets also had a lipstick stain on them. Plus, there were crumbs on the floor in my room and in the lobby.

Everything was great except the room was very cold and the lobby was a mess with three sliding glass doors and a cumbersome wheelchair access ramp. The rest was very good.

Clean room, but didn’t receive any service for the bed to be remade, trash thrown out, etc. Otherwise, great

I drove in from New Jersey for my father's 70th birthday and we got to the hotel around 1:40pm. I asked the front desk "Rachel" (maybe spelled wrong) first if we could check in early. She stated no. Which was fine. I then informed her that I had more family coming in from out of town and if she would be able to put all of our rooms by one another, she then said no again and I would have to wait until 3pm and see if her relief would do it. At 3pm I went to the desk and she stated I would have to wait for her relief to check in. At that point we were already tired from waiting around for over an hour. She needs better training and her attitude was horrible. Id NEVER STAY HERE AGAIN.