Balok Hotels with Gym

Cleanliness: I would rate the cleanliness a 2 due to the poor maintenance and housekeeping. None of the electrical outlets were functioning properly, and there was a noticeable electrical sound. For those traveling with children, please be extra cautious. During our sightseeing trip from 1 pm to 10 pm, we returned to find the towels we had used earlier that morning, wet and folded on the table instead of being replaced with fresh ones. Additionally, our used cup had not been washed and was left untouched. Location & Amenities: The location was great, and the kids had a fantastic time, especially in the pool area. The pool is spacious, clean, and convenient for parents to relax while their kids enjoy themselves. The surrounding environment is excellent and truly mesmerizing. We were happy to sit back, relax, and enjoy the soothing sound of the waves—it was incredibly calming. The seaside area is ideal for large family gatherings or company events, with plenty of space available. Service: I would rate the Front Office Staff at 4, especially Mr. Aftar, Mr. Azlan, and Mr. Rahmat, who were very helpful. However, I had a negative experience with Ms. Y (name withheld), who was unhelpful and lacked empathy. We were planning to shorten our stay from 3 days/2 nights to 2 days/1 night due to heavy rainfall, flooding in some areas, and car issues. We asked her at the front desk, after consulting Trip.Com, if we could shorten our stay. Instead of showing understanding, she kept saying she couldn't assist and that the Manager on Duty was unavailable. She directed us to deal with Trip.Com the following day, which we understood. However, when I asked if, in case Trip.Com approved our request, we could check out later (around 1 or 2 pm), she refused. She claimed they couldn’t offer a late check-out as the hotel was fully booked. I was shocked, as I was giving up an extra night and yet wasn’t granted even a late check-out at 12:30 pm, and yet she was mentioned it will be chargeable. To my surprise, I later checked online and saw plenty of rooms available and an empty pool. This was disappointing. Just imagine, i am planning to give away my extra night and when i wasnt able to get a slightly late check out due to fully booked ? what ridiculous is this ? IF, we requested late check out on the actual check out date, i totally understand . But this is another way round and she left me speechless. On a positive note, Mr. Aftar, Mr. Azlan, and Mr. Rahmat were understanding and helpful. Despite not asking for much, their suggestions, empathy, and sincerity made a significant difference in our stay. It was because of them that we decided to continue our stay and cancel our initial plans. A big thank you to them for their kindness and helpfulness, always checking in to see if we needed assistance and offering thoughtful suggestions. Overall Experience: Our overall stay was very good and enjoyable. The kids loved the pool and the sightseeing views. The location is fantastic, with a breathtaking view of the sea, providing a truly relaxing experience. Special thanks also to the IRD staff at the restaurant for kindly helping us store our frozen food.

We are visiting Kuala Lumpur and staying at this hotel for the first time. From the moment we arrived, we were warmly welcomed by the staff. Every member of the team, from the buggy driver to housekeeping and the receptionist, was exceptionally friendly. The views and scenery are stunning, providing a beautiful and relaxing atmosphere. We booked the Ocean View Suite, and the room exceeded all expectations—elegant, breathtaking, and beyond words. Our 3-day, 2-night stay at this hotel was absolutely perfect, and we will definitely be returning in the future.

Kids will have fun here! Just maybe if entrance to beach can be made accesable to guest as we have to take a long walk to go to the beach.everything else is perfect. Clean beach i must say,and safe. Just dine at downstairs cafe its not pricey at all and the food delish. Plus point if hotel could provide complete amenities like tooth brush and shower cap.

The rooms are clean but not big. The service is first-rate, the food is plentiful, there are three restaurants, operating at different times, the restaurant facing the beach is the best for dinner, but reservations must be made in advance. The two performances at night are very good, the first day is a lion dance, the second day is a performance by the staff, encouraging guests to join in the fun, it is very lively.

Sutra Damai Seaview offers top-notch services and amenities, ensuring guests experience utmost comfort. Visitors can take advantage of complimentary parking directly at the apartment.Each accommodation at Sutra Damai Seaview is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the apartment offers linen service and air conditioning for guest convenience and satisfaction. In select rooms, guests at the apartment can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Sutra Damai Seaview offers toiletries and towels in the restrooms of specific accommodations. Sutra Damai Seaview provides a superb assortment of leisure amenities for guests to enjoy.Each day at apartment, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps.