Intercontinental Hotel & Resorts Properties in Bali

InterContinental Jimbaran is truly one of the best hotels we’ve ever stayed at. The location on Jimbaran Beach is amazing — a beautiful, clean beach perfect for swimming, and the resort offers a wide range of activities. The room, the grounds, and the staff were all excellent. The hotel is stunning, with multiple pools and beautifully maintained gardens. Breakfast was delicious, but the only downside is that there are often queues in the morning. Another issue is the common problem with sun loungers: many guests “reserve” them early in the morning with towels and then disappear for half a day. Unfortunately, the staff doesn’t remove these towels, so it can be difficult to find a shaded spot even when loungers are actually unused. I really hope more hotels, including this one, will adopt the policy that prevents guests from reserving loungers this way — many five-star resorts are already doing it, and it makes such a difference. Apart from this, everything else was simply wonderful. It’s a beautiful, luxurious resort that I would definitely recommend.

The room is big but the facilities are old and the management is also lame. I arrived at the hotel at 2:30 and waited for two and a half hours before checking in. I waited for an hour to get a afternoon tea. All snacks and drinks in the room are charged. There are many details of the room facilities that need to be repaired. The courtyard door cannot be closed. The roof leaks when it rains heavily. The water is covered with tiles when taking a shower, and the water overflows. The tiles must be moved away by hand, revealing a very disgusting sewer outlet. The porcelain bottle of shower gel is placed on a high marble countertop and is very slippery. When taking a shower, I accidentally broke one by slipping and pressing it. I originally planned to compensate, but the hotel said that the bottle costs nearly 250 yuan, which is really outrageous. Although the hotel did not enforce compensation when I left the hotel later, it sent another email the next day to remind me that I broke their shower gel bottle and reminded me to compensate, which made me feel very uncomfortable.