Astera Resort Canggu by iNi Vie Hospitality

Cleanliness: 1. Bed sheets and towels have stains. 2. Pavement is sand and if it rains it will trap water. Your leg will be full of sand. 3. Toliet have stains.(refer to the picture) Service: 1. Not attention to details- It was monsoon season so it rain when we reach the villa. (I do not need anyone to help me with my luggage but since I am carrying my luggage and umbrella.) Nobody help us to open the door. Despite we have already let them know and communicate with them prior to arrival. All these can only be done if we have 3 hands. 2. Not attention to details- It was raining heavily on the last day of my stay. On the way to their restaurant we will passby their reception. 3 staff sitting at the counter nobody helps us with the door. We have to close the umbrella and open the door all these can be done if you have 3 hands. 3. No proper handing over- we request to check at 12.30pm and the reception staff agreed. At 12.20pm they called us telling us that check out timing is at 12pm ? There is another issue as well on this that will elaborate more on amenities. 4. There is no engineering staff working overnight. 5. On and off the security will use pass use umbrella when the driver call them.(good point) Location is good if you are looking for cafe boutique shop something that is out of the city Amenities 1. I remember I book a smart villa. In the picture there is a hammock when I arrive there is no hammock. 2. Alexa is the smart home that cannot even turn on all lights as some of the lights are not map to Alexa 3. When we check in the villa it was at night so we went to the restaurant to eat and came back to the room to tidy up and unpack our stuff. The cold water tap is faulty. The staff on duty came to take a look and tell me no engineering staff is around so I have to shower with only hot water bear in mind is really hot water. It was 2am. We resort to us the bottled water given to us to shower and using the kettle to mix with the cold water to give us warm water. In the morning on the way to breakfast the staff did not ask me about it. Until I ask them what time can the plumber come to repair my tap and they don’t seems to know what had happened last night(morning). Is there proper handover done ? Overall I am really disappointed on the whole stay.

Perfect stay here! I love everything here and the staffs are super friendly and helpful! Nice environment, many restaurants nearby as well! Especially all the reception ladies Devi, Fanning and Resi are extremely friendly with great smile! Would love to come again!

Very big clean rooms. Excellent service.