The Sakala Resort Bali All Suites

The hotel manager's service attitude is really bad! We booked a room for three people, one of which was a sofa bed. As soon as we sat down on the bed, we found that the bed had collapsed, and the foot of the bed was so tight that my little finger was swollen. Someone came to repair it in the middle of the night. They said it couldn't be repaired and needed welding, so we had to wait until the next day. Oh my god, three people stayed together all night. At 11 o'clock the next morning, the manager brought someone over to change the bed after many urgings. He didn't show any sign of the customer's foot injury. We expressed that our feet were injured and we had not slept the night before and we needed compensation from the hotel. The manager immediately crossed his arms and said impatiently, "What do you want?" (Brother! I didn’t come to stay in the hotel to endure hardship. Your bed hurt my feet. Why!) I told him that he needed to upgrade to a room type with dinner included. He disagreed and said that he wanted to change to the same room type next door. , and said that if they don’t change, he will leave. He is very busy and speechless! ! ! ! In the end, I didn’t want to waste time with the manager and affect my mood, so I complained to Ctrip. The platform handled it in a timely manner and communicated with the hotel on our behalf. The hotel refused to compensate, and the platform finally compensated 200. That was the end of it. It was very unpleasant and affected my mood. Accommodation experience. As long as the manager has a better attitude and actively cares about the customer's situation, the person will not be angry even if he gives a fruit plate. He crosses his arms and looks impatient. If he can't provide good service, why not go to the street to deliver garbage?