Guest User
December 28, 2024
Although the service staff all served with a smile, the front desk did not tell me when I checked out that there was a special free lounge next door where I could rest until the night flight time. I had to sit outside for several hours and read other guests' posts before I found out. Another point is that after checking out, I entrusted my luggage to them for storage, but when I went to pick it up later, I found that the luggage had been thrown randomly on the ground in a corner. It was really annoying. Is this how you treat guests' property? The overall quality of a hotel can really be seen from the service after checking out.
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