Mulia Resort

First impression: A large resort. You can see the glory of the past. But at the same time, you can feel that the design is a bit old-fashioned. Room: The room voucher I bought on Ctrip said that there was an upgrade, but I stayed in one of the rooms in a suite? There was a door that could not be opened to the next room 😂. There was no main light design but it was not bright enough, and it was a little dark at night. Oh, by the way, the shower head was loose. Breakfast: Good! The excitement is coming! The package I booked did not include breakfast. When I arrived at the hotel and checked in, the front desk introduced it to me and said that there were two breakfasts every day. Hey, there is an upgrade? The hotel is generous. I went to the buffet happily the next day. After eating, the waiter came over and the system showed that there was no breakfast in your room. How do you pay? Me: ! ! ? ? Uh, the front desk told me that I have free breakfast. Waiter (super smile): But my system does not have it. To avoid embarrassment, I quickly paid. Ran to the front desk. Talk about the situation. The front desk was serious and checked for a long time to print a piece of paper. I am very sorry that this happened. You can see on this piece of paper that you did not have breakfast. This is a misunderstanding. Of course I know this is a misunderstanding. But you should have told me before I ate, not after I finished eating! Front desk: I am very sorry, we will definitely avoid it in the future! Never mentioned the breakfast that had just been eaten. I was officially angry here: I asked for a free breakfast on the first day, and we will pay for the subsequent breakfasts according to the situation! Front desk: I don’t have this authority, please wait and go find the manager. After waiting for 20 minutes, the manager did not come. He told me to go back and wait for an email. I was out for a day and did not send me an email. When I came back in the evening and asked again, the manager appeared and continued to apologize lightly, and said that the first day’s meal fee was waived, and I must pay more attention in the next two days and will not let such misunderstandings happen to me again. Me: Are you playing tricks on me? Service: It’s about my attitude. People in Bali really love to smile. But this hotel is just smiling on the surface. In my sister's words, it has a bit of a classy vibe. In comparison, we prefer the kindness that comes naturally from some small shops. I was actually a little confused about whether to give a bad review, because I usually only give good reviews and don't comment on bad reviews. But I stayed in this hotel for three days, and I was too drunk on the first day, so I went out to other places for the next few days. For hotels, breakfast is something with very low marginal costs. My request was also very simple: just waive the breakfast fee on the first day caused by the front desk's mistake. This is very legitimate and implicit. Because I was theoretically defrauded! But I could feel the hotel's deep defense and procrastination against me during this process.

員工有禮，房間清潔乾淨，奈何燈光比較昏暗，餐點很好

Bagus viewnya.

房間很大 跟乾淨