Balangan Sea View Bungalow

Terrible. Infinitely BAD. I'm 34 years old and I've never been treated as badly as I was at this hotel. In the first 10 minutes after checking in, the room key broke inside the lock. The receptionist almost hit us and started yelling in front of everyone, claiming that the key was new and that we would have to pay. She got angry, threw a vase of water on the reception desk and got everyone wet. I asked her name and asked for the manager to be called, but she kept yelling in Indonesian, no one understood anything. Completely unprepared to serve the public. I sent a message to the management on WhatsApp and I simply continued to be treated badly. I hope the owners of this establishment choose their employees better because that justifies the bad rating you have on Google. I've been in Bali for 1 month and I've never had problems like this. Terrible employees!

Super friendly staff and great value for money. The Bungalows were of a good size and the pool was cleaned daily and the gardens kept beautifully. The food was also great value for what is was . The beer was super cold and well priced . Needing somewhere close to the airport, then this is ideal

We stayed 2 nights at this Hotel. We were attracted by its beauty, location and peaceful atmosphere. Far to say, although it was beautiful, the experience was not positive at all. When we arrived to the hotel my friend had a minor accident with a car in front of the hotel parking. Since the driver of the car did not speak English and was getting quite aggressive we decided to ask for help to the hotel staff. We went inside and asked DOUGLAS (name of the staff member) if he could translate for us and help us communicate with the driver in order to reach an agreement. Even though he was completely free and wondering along his desk, he told us he was too busy and was not going to help us. This sentence along with his condescending attitude really impacted our first impression of the hotel. My friend and I tried to explain to him that we were just guests trying to have some help from the local hotel staff in order to understand what the driver meant. He constantly denied us help and treated us terribly poorly even if my friend was very visibly upset and crying. We had to solve the issue by our own means. He then did not even acknowledge the issue and proceeded to mock us by asking us if we wanted welcoming drinks before our check in. Moreover, on our last day our flight was delayed and we had to call and Indonesian number to proceed with four flight changes. Since we were unable to use our phones to call and Indonesian number we asked to the reception staff if we could use the hotel phone. Some staff memebers agreed but after talking with DOUGLAS he told us that we could not. We asked if there was a way to donate simple call with their phones and he rejected us in a very rude and condescending way again. This is proof that although the hotel is pretty, general staff is nice and food was good; a single rude and terribly insensitive staff member (DOUGLAS) can ruin your experience. So if you are looking to places to stay in Uluwatu I would never recommend this hotel for the lack of help and humanity we received from the staff (DOUGLAS)