The Asa Maia - Bespoke Wellness Resort

Please do not delete this post, This review is not a simple complaint, but a record of a clear breach of service agreement and violation of consumer rights. This accommodation, which looked luxurious on the outside and had good reviews, was actually an environment that was absolutely unacceptable. As soon as we arrived at the site, the room was full of mold and a rotten stench, and the floor and bedding were completely unsanitary. [Photos cannot be uploaded. The app uploaded with an AI filter, so I am uploading them without photos because they took forever to load.] My pregnant wife showed symptoms of nausea and headaches, and I had no choice but to check out 30 minutes after check-in due to health concerns. This situation is not just a simple inconvenience, but a clear case of normal accommodation being impossible. However, even in this situation, Trip.com is only offering a ‘partial refund’ of 200,000 won, 400,000 won, 600,000 won, and 800,000 won. I paid the full amount of 2.08 million won for 2 nights, and even though I did not actually use the room, they are evading responsibility. This is a deceptive compensation plan that completely ignores consumers and is merely an attempt to minimize the essential problem. If the service was not provided, the principle is that 100% of the amount paid should be refunded. Trip.com and the hotel should be responsible for the following issues: • Serious hygiene problems on site and room conditions • Physical abnormalities experienced by pregnant women • Avoiding responsibility even when normal use was impossible • Unreasonable partial refund proposals for consumer damage [Refund grounds according to the Consumer Protection Act] • Article 17, Paragraph 1 of the Electronic Commerce Act: If there is a serious defect in the goods or services, a refund is possible • Article 580 of the Civil Act: If use is impossible because it does not fit the contracted purpose, the contract can be canceled and a full refund can be made Trip.com claims to be convenient for consumers, but in reality, it is on the side of the accommodation and ignores the rights of consumers. The method of easily inducing consumers who have suffered damages, as in this case, to give up is absolutely unjustifiable. We are rightfully demanding a full refund of 2.08 million won for 2 nights, and we will protect the rights of consumers to the end. This review was written with the hope that no more victims will be created, and it is a message based on truth.

The decor of the room and the hotel in general is of very high quality. The all-wood rooms exude a real warmth. The furniture is understated but not trivial, with special mention to the Rob Nollet lighting fixtures that shroud the place in mystery. The bedding is very comfortable, and the natural materials of the bed and bath linens add a lot of elegance. That said... the hotel has no view. It's tucked away at the end of a bumpy, unsigned road that crosses a no-man's-land under construction. You can reach Thomas Beach or Suluban Beach on foot in about 20 minutes and 170 steps! The hotel does, however, offer a very convenient free buggy service that takes you to the nearby areas. The transfer prices are exorbitant! The spa, a small room next to reception, is subject to all the noise. The massages are very formal and of a much lower quality than what we've experienced before. The breakfast is not up to par with the hotels we've visited before, despite the higher prices. The person who greeted us upon arrival was contemptuously friendly, a rare occurrence for a Balinese, who are usually friendly, smiling, and full of joy. He may have studied in the West... Not to mention the constant noise from the construction of new cottages.