Perdana Homestay Lembongan

The accommodation's strong points include comfy beds, effective mosquito nets, and well-maintained pool. Guests also praised the cleanliness, exceptional service, and convenient location near the beach and dining options.

I can't actually comment on the accomodation as we never got to experience it, but the experience we had overall was terrible. We had a booking for four nights for two bungalows. The money was taken the day before arrival and we arrived at around 5pm on a Sunday evening. After chatting to use for about half an hour (and we were starting to think we just really wanted to get to our rooms and jump in the pool), the owner said that one of the bungalows we had booked was damaged and not suitable for guests. Therefore, as we needed two, she had arranged for us to stay in the accomodation behind which was much newer. We were a little annoyed, as we had not had any prior notice of any issues, but went with it and walked to the other accomodation. Straight away we knew we could not stay there - it smelt damp and there was construction going on and no internet. We went back to Perdana and said we could not stay there and asked if what other options there were and to see the bungalow that was ok as maybe we would split up if necessary. That was when we were told that someone was already in our bungalow! I then asked to see the damaged bungalow in case we would be happy with it and was told there was a guest in that one! So both our bungalows had been given away. She kept claiming we would not have been happy with the damaged bungalow but I asked how she knew this, especially when someone else was happy to stay there. I cannot believe that no one messaged us to say there was an issue before we arrived! The only alternative accomodation we were offered was the first place, a family room (when we have booked two separate bungalows), and a place 6 mins walk uphill away from the beach on an unlit rough and flooded road (when we booked to be 30 seconds from the beach). We asked about the accomodation opposite and were told that is more money and she was not prepared to pay anything additional for us to stay. Despite it being her fault that we were being left without our original accomodation and really bad alternatives. She kept saying she had found us alternatives but would not accept they were completely different to what we had booked. She said she would give me my money back and we could pay anything extra somewhere as we could afford it. That was the start of her being very rude. I suggested that the guests who had not actually booked our bungalows move and she said that she had already told them they could stay and so she was not prepared to ask them. We were completely stuck and, by this point we were hot, frustrated and it was around 6.30pm and getting dark. We had no choice but to go to the accomodation across the way ourselves and they luckily had two bungalows and so we accepted we would have to pay more. I said to the Perdana Homestay owner I needed to collect the cash from her for our stay to pay for the new accomodation as we had not money left on the credit card, and our particular card has high international transaction fees. She said th

The staff were so kind and friendly. The room was very comfortable with effective mosquito nets and functional bathroom and air conditioning. The homestay was so close to the beach - an easy walk to find a place for dinner, cocktails and a beach swim. It's not 5 star but you're not paying for that either! Great value for money!