Sanur Art Villas

I recently stayed at this hotel and had some real experience with the facilities and services, which are as follows: The overall cleanliness of the hotel is disappointing. Many places in the room are dirty and messy, and many equipments are rusty. There are obvious stains on the towels and bedding, which gives people an unclean feeling. More worryingly, the swimming pool and air conditioning were very dirty when we arrived, which affected the stay experience. The hotel's environment also has many problems. Only half of the windows in the rooms on the first and second floors are installed, while the other half are missing. Although mosquito nets are installed, they have long been worn and have holes, resulting in various insects being seen frequently in the room. In addition, the living room lacks air conditioning, which makes the room stuffy and pests are serious, which seriously affects the living comfort. In terms of service, the hotel performed well. The staff is friendly, enthusiastic, and willing to help, making people feel warm and welcome. There are some aging issues in the facilities. The equipment in the bathroom and kitchen has rusted and looks relatively old overall. In addition, the living room also lacks air conditioning, which is particularly inconvenient in hot weather. Overall, the hotel has some bright spots in terms of service, but there is still a lot of room for improvement in terms of hygiene, environment and some facilities. I hope the hotel management can improve these problems as soon as possible and provide guests with a more comfortable and hygienic accommodation environment.

The place is spacious, clean, there are kitchen facilities, but only 1 cup is provided so I take turns drinking coffee with my husband, the water is not on or maybe I have to report it first, the preparation staff is not detailed enough when the guest wants to check in, the room is already very cold so I don't need to turn on the AC all day and in my opinion the hotel is very comfortable with a cheap price. The lighting is too dim.

Very good breakfast Helpful receptionist Cleanliness needs to be reviewed

A simple cheap villa, we only stayed overnight, the breakfast was delicious. There is nothing special nearby, it is located practically on the highway.