Guest User
May 16, 2025
This hotel is the worst in Bali in terms of infrastructure, attitude of service staff and service level. I do not recommend Chinese compatriots to stay in this hotel. First of all, we made a reservation for 5 people, and 1 person arrived early. He reported all the names at the front desk, but was told that there was no reservation information. He was forced to wait in the lobby for 2 hours. Others took the reservation form to check in. The business ability was very poor. Other hotels said that the names could be found. Secondly, the service attitude was very poor and very unfriendly to Chinese people. One of us was lying on the sofa due to physical discomfort, but was driven away by the service staff. We asked why the reservation information could not be found after reporting the name and made us wait for so long. They said they could not understand us. Their front desk manager also yelled at us, pointed at us, and called us the worst guests. It was incredible! ! No matter how many hotels I have stayed in at home and abroad, I have never encountered service staff scolding guests. After complaining to Ctrip, they also denied it in various ways and insisted on not refunding the room fee. Finally, the breakfast was small and poor, the beach was dirty and could not go into the water, the room soundproofing was very poor, the bed ran away as soon as it was touched, and the sheets were also dirty. Bali Tiankeng Hotel.
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