HARRIS Hotel & Residences Riverview Kuta - Bali

The furniture is old and dilapidated, the windows don't close properly and the bathroom isn't very clean, in need of a major refresh.

We took a night flight and checked in at around 2am. The room we were given was at the end of the corridor, which was completely different from the photos we had booked. The doors of the two bedrooms could not be closed, the bathroom smelled like a toilet, the walls were covered with dirty marks, and the air conditioner sounded like a factory engine... But I was just thinking about sleeping at that time, so I didn't have the energy to argue with them. However, when I slept until around 8am, the upstairs actually started to be renovated, and they kept knocking and banging for several hours. I wanted to catch up on my sleep, but was woken up by the noise. When we checked in, they said very well that they would give us a one-hour late check-out for free, after all, we checked in at around 2am and almost 3am, but at 12:01am that day, the front desk called us and asked why we hadn't checked out yet, and their tone was rude and annoying. When we checked out, we complained to the front desk about the above matters. There were four or five people at the front desk, and only one lady explained to us that although the room we were given was not the one in the photo, we were assigned a large room, etc., etc., and there was a manager-like person standing behind us, hiding behind and listening silently, but he didn't say anything, and he didn't take any responsibility at all. The car we booked arrived, so we didn't want to talk to them anymore. What's the point of complaining? They don't want to deal with you at all. Based on the above, I don't recommend you to stay here. It's a rip-off. Fortunately, I only booked one day, and the Kata Beach Club Hotel that night was so beautiful.