alley@travel
March 10, 2025
From the moment we stepped into The Grand Istana Rama, we were treated to an experience that was nothing short of exceptional. The front desk staff greeted us warmly and efficiently handled our check-in, making us feel welcomed right from the start.
The room was a felt like it's situated in a lovely garden, stunning housekeeping staff, providing immaculate cleanliness. The bed was like sleeping on a cloud, and the amenities provided were thoughtful and enhanced our stay.
Dining at the hotel was a pleasure with a variety of delicious options. The breakfast buffet had a wide range of choices, all fresh and appetizing. The restaurant staff was attentive and courteous, always on hand to ensure our meal was perfect. And the Bar staff were always just a glance away from cocktails to iced coffees; it's a testament to customer service!
What truly set The Grand Istana Rama apart was the attention to detail and the genuine care displayed by all staff members. Everyone went above and beyond to make sure our stay was memorable. The reception was particularly helpful, recommending fantastic local spots and ready to assist whenever we needed it.
Overall, our stay at The Grand Istana Rama was outstanding. After multiple trips to the spa because we just couldn't get enough, we left feeling refreshed and pampered, and would highly recommend this hotel to anyone visiting the area. It’s not just a place to stay; it’s an experience to savor!