The Saren

Hello! Upon check-in, the room was carefully explained to us by the staff, and it looked nice (with beautiful surroundings). However, upon check-in, I discovered the electrical outlets weren't working, and the pool outside wasn't private. Construction was underway on the other side of the pool, and I was terrified when a worker climbed up my wall. The hot water was limited, which was a negative review! The floor in the room was extremely dirty, requiring you to wear slippers at all times.

The worst accommodation during my 15-day trip.. I made a reservation for two days and left after one day because of the chaos. 1. I went to see the view, but it was a construction site view (but they didn't announce it in advance) 2. The hotel said construction was from 9 AM to 5 PM, but construction started at 8 PM and the noise made it impossible to do anything + Construction workers stayed from 5 PM to 6 PM, but the construction site was so close that I could cross the bridge to my accommodation if I wanted to. It didn't seem to be of much use blocking it, but they just put up a net? That's all. I was a woman alone, and it was crazy because it seemed like everyone was looking into my accommodation all day long like it was a musical performance. During the day, they are drilling right next to me (since the upper floor is under construction, it's really right next to me, the ceiling height is the same) and at night, workers are looking around my accommodation with a forklift I made a reservation to enjoy the pool privately and stay in the accommodation, but I have to stay with the construction workers right next to me from 8pm until the pitch-black evening.. In the evening, the lights come on only on my accommodation side so I can see better:: Other accommodations post notices when they are under construction, but here, they announce that we are under construction by voice on site as if this crazy noise and invasion of privacy are nothing In addition, there were bees inside the accommodation, and there were things like martens floating in the pool water, so I thought it would be impossible and told them to leave after an hour, but they didn't listen The contact information on Trip.com doesn't go directly to the hotel lobby, but it seems like they are operating through a separate agency. There was no communication at all through Trip.com Even when I used a translator to talk to them, they told me to contact Trip.com and said they were not responsible, so I fought with Trip.com for 12 hours, crying and drawing the curtains in the room. After some time, the hotel said that this was only for one night, so they couldn't give me a refund. Later, only Trip.com would compensate me, and the hotel just didn't know anything Anyway, I would never recommend this place for women. People who want to communicate well with the hotel would also not recommend this place. People who want to avoid bugs in the pool would also not recommend this place I knew the location was not good, but I went there expecting a pool and a view, but this place didn't even meet those expectations, so it's a place with no merits.. This bad location is the only good thing about this place. This is the worst place If you don't want your trip to be ruined, just avoid this place.