Jungle Haven Resort Central Ubud

Mixed emotions. We stayed for 2 days, and upon check-in it was discovered that there were no inputs in the room. The manager said the problem would be resolved within an hour. Despite the fact that the staff offered to wash by the pool, where the shower is outside in full view of everyone. A couple of hours later, the manager came and said that everything was fine, adjusted the water (it came out black, all the pipes were clogged and had to be flushed). After that we went to dinner and decided to wash ourselves before going to bed. It was my wife's birthday the next day. They also asked to clean the room and replace the towels, because during the setup, everything became dirty. Coming back from dinner, we asked if everything was okay and they answered yes. Arriving at the room, we found that there was no water again. This was very upsetting and we went to find out the situation at the reception, where the girls were sitting and trying to smooth out the situation. After calling the manager, we explained that it is not acceptable to live in a room all day where there is no water, you can’t even go to the toilet because there is nothing to flush it with. Staff again distinguished itself and offered a 1.5 liter bottle of water for flushing. Frustrated, we asked to rent us another hotel. The time was 23:00. Staff said that they called all around and there were no numbers. We offered to rent the hotel where we had lived for the past 2 days. It turned out there was a room for 1 night. And we agreed that we would spend the night there and return the next day. And so it happened! The next day the water problem was resolved. As for the Honemoon suite, it was damp, so there was no need for air conditioning and things got wet. Breakfast is standard. The staff are generally great, except for the manager. I understand that the problem affected the entire hotel, but why put people in when there is no water in the room, why say that everything is fine, and then we discover that there is no water in the room (1 time after brunch, 2 times after dinner). My wife said several times that it was her birthday, that there would be a photo shoot on the next giving day, and she needed clean hair, etc., and this could not be done without water. The manager promised to settle everything, but in the end he couldn’t. And at one point he said, okay, sorry for the situation, I’ll have the cake the next day. It's funny, but even here he didn't do anything. Therefore, in general, I didn’t like the hotel, nor did I like the room, the staff tried, but they had few resources for this. Although they rented a room to spend the night in another hotel. There's a spoonful of honey in the ointment.