Maison Aurelia Sanur, Bali - by Préférence

Very good, convenient location

It was close to the beach and the iconic Bali, many good restaurants, and there was a large mart right next door, so it was good for shopping.

After checking into this hotel, the most unacceptable thing for me is the quality of drinking water they provide. The bottled water in the room actually has a lot of visible floating objects, which look like impurities or sediments, making people dare not drink it at all. This water quality really makes people doubt the hotel's hygiene standards! As a hotel open to the public, it is really not right that even the most basic clean drinking water cannot be guaranteed. After discovering the problem, I immediately reported it to the front desk, but the attitude of the staff was very perfunctory. They did not provide a reasonable explanation and just dealt with it casually. This attitude towards guests made me very disappointed. The safety of drinking water is directly related to the health of the guests, and the hotel is so indifferent, which makes me doubt the management and hygiene of the entire hotel. Not only is it a problem of drinking water, the cleanliness of the room is also unsatisfactory. It feels that the sheets and towels have not been thoroughly washed, and there is even a slight odor. This stay experience is completely not what I expected, and I spent money but bought bad service. If you have requirements for hygiene and service quality, it is recommended to carefully consider whether to stay in this hotel. I hope the hotel can really pay attention to these issues, instead of waiting for guests to complain and then reluctantly deal with them!

The facilities are clean and the staff is friendly. Breakfast is served in the restaurant on the first floor, and the food is delicious. The pool is small, but it is nice because there are not many people.