Guest User
October 6, 2024
SCAMMED! DO NOT GO! They ended our stay here early!! On 4 out of 5 nights of our stay there was a birthday party right in front of our front door, on the lawn followed by 3 weddings. This meant that from 5:00 PM to 10:00 PM you had gigantic noise nuisance. In our own accommodation it was so bad that we could not even hear each other a few meters away without shouting at each other! If you complain about this to them, you are told that they had let us know via app a month before our stay that there would be 3 weddings... Exactly at the moment that the period for changes or cancellations has expired, can hardly be a coincidence. In addition, we are not familiar with the accommodation and had no idea that those parties would take place right in front of your front door and that we would be so inconvenienced by them. Too bizarre for words that if you wanted to go out yourself you literally had to walk past the ceremonies! And often even had to walk through the guests to leave the accommodation. Not at all how we had imagined our holiday! Once you have reported this to them, you are promised face-to-face compensation, but according to them you have to arrange this yourself via Booking. After doing this, Booking comes up and says that we have already been offered compensation by the accommodation, but that we have refused it... when you ask what compensation this is supposed to be, you get no answer! Only a message that no compensation will be given. This is too ridiculous for words! The accommodation is simply lying to you and Booking is doing nothing about it! Don't fall for this people! There are a thousand better villas to book in Bali! Don't BECOME A VICTIMS TOO! Furthermore: - leakage in bedroom - leakage in living room directly above the couch so you simply get wet - tiles in swimming pool loose on all sides - kitchen cupboards rattle on all sides - included breakfast inedible
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