Anonymous User
June 1, 2024
Sharing my stay experience at this hotel:
1. Arrived 1ish pm and informed that room not ready (its ok since check in time is 2pm). However, they allocated room number 3xx for me and my family. I signed a form for that then we went out for lunch.
2. Arrived back at hotel around 5pm. Receptionist informed us room will be available in 10mins. Waited more than 10mins, asking many times, no confirmation. After we waited and kept complaining at the front desk, room available at 7pm.
What make things worst: not a single sorry from hotel staff, not even once ! They told us why dont we waited, why came to hotel very late, and some other non-sense statement.
The the day after we asked for 2hrs late check out which they rejected and only allowed us till 1pm ( regardless we enter the room 5hrs late)
At room, we asked for one extra towel, i repeat ONE piece of towel, they rejected since they said hotel policy not allowing extra towel.
At breakfast, this lady who write down our name and room number, no greeting no smiling at all.
What an unique experience, which i dont want to repeat :)